If the online casino that you are trying to cash out from is not letting you withdraw your funds, there is something seriously wrong. You can kick up a fuss by first contacting the support and hopefully this will get the issue resolved.
Most support networks can be contacted via email, telephone/fax, Live Chat or occasionally by Skype. Contacting them immediately and at the first sign of any wrong doing is the best advice.
However, before you start going mad at them (and if it has taken more than 48 hours to receive your winnings), it could actually be due to a number of different legitimate reasons. So before you do start panicking, consider the following:
Are you trying to withdraw a substantial amount of money? If you are, the casino may need to contact you to advise you on the best way to withdraw these winnings. This is standard practice and does not mean that they are trying to hold back your funds.
If you are trying to withdraw a relatively small amount, but your money still doesn’t appear to be arriving, are you sure that you gave them the correct banking details? Check your account settings to see if you supplied the correct banking information.
Another reason that it could be taking so long to receive your winnings is if you are trying to withdraw your funds after business hours on a Friday, meaning it could take until mid-Monday to actually appear in your e-wallet/bank account, or in some cases even longer.
If you are still experiencing a problem and the casino doesn’t seem to be paying you, you could very well be dealing with a rogue casino. If the customer support isn’t being very helpful and appear to be avoiding the subject, you are almost certainly getting scammed. This doesn’t happen very often, but players have reported non-paying casinos over the past few years.
If the casino is unlicensed, this will also mean that it is also unregulated and therefore players will have absolutely no safety net when it comes to kicking up a fuss. This is why it is absolutely vital that you check that the online casino that you want to register with is owned by a reputable operator and that it uses fully tested and industry approved software.
If you have signed up with a reputable online casino that is regulated in a genuine licensing jurisdiction, you can guarantee that you will receive some form of back up and will more than likely get your money out of them somehow.
You will have more of a case against a non-paying (legitimate) casino than you would at a rogue casino. A rogue casino basically offers zero player protection, so no matter how much of a fuss you kick up, you will be fighting a losing battle.
It is rare that a casino will refuse to pay, but if they are stalling in anyway, you need to contact them immediately. If you find that they are being unresponsive, you may need to write this one off and put it down to a bad experience. Immediately deactivate your account and hopefully your loss wasn’t too drastic.
This highlights the importance of only signing up with a reputable operator that have proven track records within the online casino industry. If you are unsure about a casino, or maybe you have heard rumors about them not paying, you would be silly to even think about signing up there because the same could quite easily happen to you.